Customers Talk, Spectrum Listens

Ben Jones, Vice President of Sales
As the premier educational furniture manufacturer, Spectrum Industries values customer feedback, comments and concerns. Getting feedback from customers influenced Spectrum to make changes to a number of products.

“Spectrum has always relied on the response of its customers to help inspire and shape its product lines,” said Ben Jones, Spectrum Vice President of Sales. “Without feedback we wouldn’t be where we are today.  Receiving feedback is important, but taking action from it is even more important.”           

Spectrum gathered feedback from tradeshows, outside and inside sales, and spoke with customers to hear what they had to say. From this feedback, Spectrum’s designers have updated multiple products including the Freedom XRS Elite Lectern, Inspiration Plus Lectern, Honors Lectern, FreedomOne eLift Lectern and their Elite Lectern in the Media Manager Series. The Freedom XRS Lectern now includes the option for a plain worksurface, a removable back panel and casters for easy mobility. Just like the Freedom XRS, the Inspiration Lectern also has the option for a plain worksurface and has a wider keyboard tray as well. Improved rigidity and mid-worksurface cutouts for devices were just a few of the updates made for the Honors Lectern. The updated Elite Lectern features a larger keyboard tray, wood side panels, a new plain and removable worksurface, and the option to have two flip-up shelves for additional work space.      

The Media Manager Series was introduced at Infocom in 2016 and showcased four lecterns that differ in size and features. The new and improved series now offers grommets for easy wire integration, updated chimney ventilation, access from front and rear and lockable doors for storage.          

To complete customer satisfaction and expectations, Spectrum creates and designs quality, durable products built to last. Spectrum is committed to continually improve in all that they do.         

“Often, customer comments inspire changes or new product design,” said Jon Riggs, Spectrum Designer. “Since they are the ones who are using the product the most, we take those suggestions seriously.”                   






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