Wednesday, July 20, 2016

Quality Products and Customer Service

At Spectrum Industries, we believe that making a quality product matters to our customers. Having products that will outlast their users and are adaptable enough to be reused through multiple technology deployments, is what drives our innovation and desire to constantly strive to surpass our customers' expectations. Simply put, Spectrum furniture is made to last and perform for years.

Larry Lindenauer, territory manager with Spectrum in the New England region believes that product durability is one of Spectrum’s strongest selling points. “When I go to schools, they show me purchases from several years back that are still in great condition.” 

Mark Dotson, territory manager with Spectrum in the Mid-Atlantic region agreed with this sentiment, stating that “it’s wonderful when demonstrating our products to prospects and customers at tradeshows and they say, ‘We love your products,’ or ‘We have been using Spectrum for years.’ It shows that I represent a reputable and highly regarded company.”

Listening to our customers is a business practice that Sue Emerson, territory manager of the northwest region, believes makes Spectrum tick. “We listen to our customers and incorporate their ideas into our new products. We want to hear about it if there’s a way to make something better.”

As part of this commitment to our customers, Spectrum has launched a new Product Registration program. Customers will find a Product Registration tag on new shipments (as shown on the left). 

Why should you register your product?

Lightning Fast Service: Get the fastest possible turn-around in the case of warranty claims.
Product Notifications: We can contact you directly with product notifications and safety information.
Better Products: Your comments help us in our constant drive to improve existing products and develop new ones.
Keeping you in the loop: Once registered, you’ll get periodic updates on new products, programs, and contests.

Check out the Product Registration page on our website: http://www.spectrumfurniture.com/register/

Our customers appreciate the innovation and quality that is built into each product. The company’s high quality products are surpassed only by its commitment to superior customer service. All products and services come with a very simple but strong guarantee from Spectrum’s CEO David Hancock: “We guarantee complete customer satisfaction.”
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